SHIPPING POLICY

 We aim to provide clear and transparent shipping information to ensure your items arrive safely and on time. Please review the details of our shipping policy below:

Order Processing

• Once your order has been successfully placed, it will be processed within 1-3 business days. 

US Shipping

• We use USPS Ground for all domestic shipments.

• Delivery typically takes 2-4 business days from the date of shipment (not the date of order placement).

International Shipping

• For international orders, we ship via USPS Worldwide Saver.

• Delivery typically takes 7-10 business days from the date of shipment (not the date of order placement).

Shipping Notifications & Tracking

• Once your order has been shipped, you will receive a confirmation email or text message with your tracking information, including your tracking number.

• We recommend monitoring your tracking details to ensure your package arrives safely. 

Lost, Delayed, or Damaged Packages

• If you encounter any issues with your shipment (e.g., missing items, incorrect items, damage, theft), please contact us within 48 hours of delivery.

• If we do not hear from you within this timeframe, we cannot be held responsible for lost, damaged, or incorrect packages. Prompt communication is crucial to resolving any concerns.

• While we work with trusted carriers to ensure timely delivery, unexpected delays may occur. If your package is significantly delayed or lost, please contact us so we can assist in resolving the issue.

• Thank you for choosing Five Star Girls! We are committed to providing a seamless shipping experience and appreciate your understanding of our policies.